Client communication is very important to me. I spend the time to get to know my clients and my patients. I want my clients to let me know when things are not going well. You know your animals. If something is not right, please contact me sooner rather than later. Early recognition and intervention are the keys to effective veterinary care.
Appointments are typically scheduled Monday-Friday, but Saturday appointments are often available.
I do my best to return emergency calls within 20-30 minutes, and routine calls (advice, appointments, prescriptions) within 24 hours. You may contact me via phone call, email, or text. When I am unavailable, I leave appropriate alternatives for veterinary care on my voicemail. If you do not hear from me within an acceptable window of time, please try again (I am the only human at my practice). I do my best to attend to all emergency calls, even if it means rescheduling routine appointments. My clients understand this, because they would want the same thing for their animals in an emergency. If warranted, I will refer you to an appropriate emergency clinic or referral center.
I send reminder cards or emails for annual appointments, and keep track of the preventive health care needs of each animal.